Warranty & Returns policy

• All Bidet sales should be considered final. Returns will only be accepted for defective products
• All bidets are warranted against defective build quality or component failure for a period of 2 years from date of purchase. We cannot accept warranty claims for accidental breakages or damage. 
  
• All bidets and toilets are returnable within 8 days (prior to installation). After installation, bidets are non-refundable due to hygiene concerns. Customers will be responsible for all shipping charges on returned items. All returns should be completed within 8 days from the received date. You must return the product to us undamaged, in good condition, and with all manuals and enclosures that shipped with the product. Please return the bidet in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Returned, damaged and/or incomplete products are subject to restocking fees of 15% of the total purchase price. In cases of major damage or abuse, the product will be refused. 
  
• All returns must be accompanied by a Return Goods Authorization Number. Please send us a full explanation of what the problem is via email to warranty@ascot-hygiene.co.uk
  It is important that you provide your reason for return because we use this information to constantly improve our product line. Upon receipt of your email, we will provide you with a Return Goods Authorization Number (RGA). We are unable to accept returned products without an RGA.
•  If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call 01869 278118 or Email returns@ascot-hygiene.co.uk for a replacement unit.
• Shipping charges that are incurred by the customer for merchandise being returned to Ascot Hygiene, for any reason, must be paid by the customer and not by Ascot Hygiene. It is the customer's responsibility to pay all shipping and restocking charges that accrue due to customer cancellation or merchandise ordered but refused on delivery. All C.O.D. orders that are refused will be charged the shipping costs, plus the restocking charges:-
• Shipping charges are not refundable. 
• Defective returns are eligible for return only within 30 days from the date of sale. After 30 days, the customer must return the product to the manufacturer's authorised warranty station for warranty repair. 
• You will be charged a 10% restock fee for all non-defective returns within 60 days of original invoice date.
• No returns, for any reason, will be accepted after 60 days from the original ship date. 
• A copy of your receipt must be included with all defective returns. All items must be returned complete and with all original parts/accessories/documentation; incomplete returns will not be accepted.
• A Return Merchandise Authorisation (R.M.A.) number must obtained from Ascot Hygiene prior to the return of any merchandise. Product returned without a R.M.A. number will be returned to you at your expense.
• R.M.A. numbers are valid for a period of thirty (30) days from date of issuance. 
• All returns must be shipped freight prepaid with the R.M.A. number displayed on the exterior of the package. Please avoid writing anything on the carton that would void the use of the carton.
• Freight charges and handling charges are not refundable. 
• Allow 14-21 business days for processing returns. 
• Credit will be issued once we receive the tracking number for the return of the item. 
• Items showing installer or consumer abuse will not be accepted.
• The customer is responsible for measurng his WC to ensure the ordering of the correct seat size. The customer is responsible for return freight as well as freight charges for the replaced item.

Damage/Loss Information

·        All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. If you fail to notify us within 15 days, we will not file this claim for you.

·        Save all boxes & packing material.

·        All claims for shortages/mis-shipments/mis-billings must be made within 10 days of receipt.

Reservation to Cancel or Change Order

We reserve the right to cancel an order for whatever reason. Also, in the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, we reserve the right to cancel or refuse orders for the product at the incorrect price. We are not responsible for typographical or pricing errors. Back ordered items will be cancelled and notice will be sent to the customer.